Price Satisfaction Guaranteed

PC IMAGE carries 100% price satisfaction guarantee for all purchases excluding back to backorder items. Every effort is made to ensure your satisfaction. If you are unsatisfied with our service or product, kindly contact us, We will do our very best to solve your issues. Your satisfaction is our priority.

PC IMAGE also helps you to shop with self-assurance. If our customer finds a lower price elsewhere (Chain stores) within 7days from the date of purchase, we will match up the price difference.

Furthermore, PC IMAGE allows you to exchange your items within 7 days from the date of purchase with the terms and condition apply as below;

Price match guarantee cover:

  • The product must be a matching brand, model number and color to qualify.
  • Exchange items need to be the same price or top up the difference is allowed.
  • Covers all genuine advertised and in-store prices of major chain stores only (includes online sites of brick-and-mortar chain stores locally).
  • Match local retail competitors.
  • Must provide the requisite supporting evidence. eg Photo of their promotion.

Price match guarantee does not cover:

  • Trade/roadshow prices
  • Display sets and limited sets deals
  • Opening/anniversary specials, purchase with purchase and package deals.
  • Contract cell phones sold by any online retailer.
  • Products shipped from or sold by third-party sellers on websites.
  • Competitor offers including service prices (delivery and installation charges), pre-order offers, liquidation offers, trade-in offers, and special daily or hourly sales.

Exchange Policy

Terms and Conditions

At PC Image, we want our customers to be completely satisfied with their purchases.

We recommend you read our Returns Policy prior to making a purchase from our retail store, so you are familiar with our policy on refunds, returns, repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have questions about this policy, please contact our Customer Service Team.

What is the returns process?

Returns must be done within seven (7) working days starting from the date in invoice/receipt. You may return your order (or items) for any of the following reasons:

  • You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
    And the general requirements for returns are as follows:
    1. You have proof of purchase (order invoice number and original receipt).
    2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
    3. The products must not have been used or installed or had any data inputted.
  • Under what conditions are/are the product non-returnable:
    1. In the interests of hygiene: headphones and Bluetooth headsets and Earphones products cannot be returned unless they are unopened and in their original packaging.
    2. Apple products, Computer Software, Ink Cartridges, Toner and Mobile Phone.
    3. Once installed; Video Game, Console, Video Games.
    4. Items such as laptops, tablets, desktop computers, software, games, DVD’s, CD’s, Record-able media and other equipment that contain a security seal that has been broken or tampered with.

    5. Customized/made-to-order goods, special order items. If delivery has taken place, the refund will exclude delivery charges paid.

    6. Display unit, auction items and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on “as is, where is” basis.

    7. Product with contract services that have been connected (e.g. iPad, Smartphones).

    8. Items that have been purchased for more than 7 days.

    9. The item was purchased for someone else who simply does not want it.

    10. The item has no defects. You’ve changed your mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere.

    11. Defaulted on payment for the item.

    12. The item specially ordered or B2B Order.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply visit any of our retail stores or contact our Customer Service Team.